General Terms and Conditions (GTCs)

1. General

Status of the GTCs: 01.09.2026

1.1. These General Terms and Conditions (“GTCs”) apply to orders, sales and deliveries of products (“Products”) offered and sold through the webshop (“Webshop”) of Green Cloud Nine e.U. at greencloudnine.com.

1.2. The language of the contract is German.

2. Scope of Application

2.1. These GTCs apply where the buyer is a consumer within the meaning of Section 1 of the Austrian Consumer Protection Act (KSchG) (“Customer”).

3. Changes to the GTCs

3.1. The Provider reserves the right to amend these GTCs. The GTCs applicable at the time the purchase contract is concluded shall apply to the sale of Products.

4. Customer Account

4.1. Orders may be placed without creating a customer account.

5. Ordering, Order Confirmation, Shipping Confirmation

5.1. The ordering process takes place in the following steps:

• Selection of the desired goods
• Addition of the goods to the shopping basket
• Entry of personal details
• Selection of the payment method and delivery method
• Final review and, where necessary, correction of the order
• Binding submission of the order by clicking “Order with obligation to pay”

5.2. The Products and prices displayed in the Webshop constitute an invitation to the Customer to submit a binding offer to purchase the Products from the Provider (“Order”). By clicking the button labelled “Order with obligation to pay”, or using other equivalent wording, the Customer submits a binding order to the Provider.

Images and drawings of the goods are for approximate reference only, unless an exact value is expressly stated for the respective Product. The Customer accepts minor and objectively justified variations.

5.3. The Provider will immediately send the Customer an acknowledgement by email to the email address provided by the Customer confirming that the Order has been received by the Provider (“Order Confirmation”). This Order Confirmation does not constitute acceptance of the Customer’s Order; it merely confirms receipt of the Order by the Provider.

5.4. Acceptance takes place at different times and in different forms depending on the payment method selected:

• by sending an order confirmation by email, in which case the time at which the order confirmation reaches the Customer shall be decisive; or
• by dispatching the ordered goods to the Customer, in which case a shipping confirmation that has been sent shall be deemed to constitute the order confirmation. If no separate shipping confirmation is sent to the Customer, receipt of the goods by the Customer shall be decisive.

5.5. The Customer must ensure that all information provided in connection with an Order, in particular the information required for delivery, is accurate, correct and up to date. The Customer must notify the Provider immediately of any changes to this information.

5.6. Following conclusion of the contract, the Provider will send the Customer an electronic invoice. The Customer agrees to receive an electronic invoice.

6. Payment Terms

6.1. All prices stated are in euros and include VAT, but exclude shipping costs unless otherwise stated. Shipping costs will be displayed to the Customer before the Order is submitted.

6.2. Payment in the Webshop may be made using the following payment methods: credit card, Klarna, Apple Pay, Google Pay, Shop Pay, PayPal, MobilePay, Bancontact, EPS and iDEAL.

6.3. Any applicable shipping or collection costs will be displayed to the Customer before the Order is submitted and stated in the Order Confirmation. For orders of €100 or more, delivery within Austria or collection in Jenbach is free of charge.

7. Delivery

7.1. The Customer may choose from the delivery methods offered by the Provider in the Webshop.

7.2. The estimated delivery time is stated in the Webshop for the respective delivery method. The preparation period begins only after the Order has been received. As the Products are only prepared for dispatch and, where necessary, manufactured after an Order has been placed, the estimated delivery time includes both the preparation or fulfilment period and the subsequent shipping time.

The statutory provisions governing delivery periods remain unaffected.

7.3. If failure to meet the delivery date is due to force majeure, industrial action or other events beyond the Provider’s control, the delivery date shall in any event be extended appropriately for the duration of the impediment. The Provider will inform the Customer of the beginning and end of such circumstances as soon as reasonably possible. The Customer may not derive any claims from the Provider’s failure to provide such notification.

7.4. If the Customer is in default of accepting the goods that have been duly offered for delivery, the statutory warranty period shall begin when the risk passes to the Customer.

7.5. If the Customer chooses to collect the goods in person, the Provider will inform the Customer by email that the ordered goods are ready for collection. After receiving this email, the Customer may collect the goods by prior arrangement from the collection location in Jenbach specified by Green Cloud Nine e.U. Collection is free of charge for orders of €100 or more.

8. Retention of Title

8.1. The Provider retains ownership of the Products until the Customer has paid the purchase price and all ancillary costs, in particular shipping costs, in full.

9. Delay by the Provider

9.1. If the Provider is in default with its performance, the applicable statutory provisions shall apply. Where required by law, the Customer may grant the Provider a reasonable additional period for performance. The Customer's statutory rights in the event of delayed delivery remain unaffected.

10. Statutory Warranty

10.1. Green Cloud Nine e.U. provides statutory warranty in accordance with the applicable legal provisions. For complaints relating to a product, please contact support@greencloudnine.com.

10.2. The Provider may require the Customer, where reasonably practicable for the Customer, to send the defective Products to the Provider. The Provider shall bear the risk associated with the return shipment as well as the cost of returning the Products to the Customer. Customers are asked to report goods that arrive with obvious transport damage to the delivery service and to inform the Provider. Failure to do so shall have no effect whatsoever on the Customer's statutory warranty rights.

11. Liability and Damages

11.1. The Provider shall be liable in accordance with the applicable statutory provisions. Any limitations or exclusions of liability shall not apply to the extent that they are prohibited by law, in particular in relation to personal injury or damage caused intentionally or through gross negligence by the Provider or by a person for whom the Provider is responsible.

12. General Provisions

12.1. Austrian law shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

12.2. Where the Customer is a consumer, this choice of law shall apply only to the extent that it does not deprive the Customer of the protection afforded by mandatory provisions of the law of the country in which the Customer has their habitual residence.

12.3. The Customer may only set off claims against claims asserted by the Provider where such claims are legally connected, have been acknowledged by the Provider or have been established by a court.

12.4. The Customer is obliged to notify the Provider of any changes to their address. If the Customer fails to notify the Provider of a change of address, any statement sent by the Provider to the Customer's last address known to the Provider shall nevertheless be deemed to have been received.

Withdrawal Information

1.       Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, take(s) possession of the last goods.

To exercise your right of withdrawal, you must inform:

Green Cloud Nine e.U.
Email: support@greencloudnine.com

of your decision to withdraw from this contract by means of a clear statement, such as a letter sent by post or an email. You may use the attached model withdrawal form, but this is not mandatory.

You may also exercise your right of withdrawal online using our withdrawal function at https://greencloudnine.com/en/policies/refund-policy. If you use this online function, we will immediately send you an acknowledgement of receipt on a durable medium (for example, by email), including the content of your withdrawal declaration and the date and time it was received.

To comply with the withdrawal period, it is sufficient for you to send your notification concerning the exercise of your right of withdrawal before the withdrawal period expires.

2.       Right of withdrawal lapsing after delivery

For goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, the right of withdrawal ceases to apply if the goods are unsealed after delivery.

3.       Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. This does not include any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us.

For the refund, we will use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise with you. In no event will you be charged any fee as a result of the refund.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to the return address provided by us without undue delay and, in any event, no later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You shall bear the direct costs of returning the goods.

For goods that are defective or damaged when delivered, your statutory warranty rights apply. In such cases, we shall bear the necessary return costs in accordance with the applicable statutory provisions.

You shall only be liable for any diminished value of the goods if that loss in value results from handling the goods in a way that was not necessary to establish their nature, characteristics and functioning.

Further information about returns, refunds and the right of withdrawal can be found in our [Returns, Refunds & Withdrawal Policy].

4.       Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To
Green Cloud Nine e.U.
support@greencloudnine.com

I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods () / contract for the provision of the following service (*):

Ordered on () / received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is submitted on paper)

Date

(*) Delete as appropriate.

 

Further information about returns, refunds and the right of withdrawal can be found in our Returns, Refunds & Withdrawal Policy.