Refunds & Withdrawal Policy 

This policy applies to Kind Rituals products purchased directly from Green Cloud Nine e.U. through our online shop.

If you purchase a product directly from another supplier or website through a link on Green Cloud Nine, that purchase is subject to the terms and policies of the respective seller.

1. Your right of withdrawal

If you are a consumer in the European Union, you generally have the statutory right to withdraw from your purchase within 14 days without giving any reason.

For purchases of goods, the withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.

If your order is delivered in several separate shipments, the withdrawal period generally begins when you receive the last product or last part of the order.

You do not have to give a reason for exercising your right of withdrawal.

Your statutory consumer rights are not affected by anything in this policy.

2. How to exercise your right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

You can contact us at:

Green Cloud Nine e.U.
Email: support@greencloudnine.com

Please include your:

• Name
• Order number
• Products you wish to return
• Date of purchase

You may use the online withdrawal function provided on our website to submit your withdrawal request.

Alternatively, you may contact us by email using the details above.

You do not have to use a specific wording to exercise your right of withdrawal, provided that your intention to withdraw from the purchase is clear.

Once we receive your withdrawal request, we will provide you with the information necessary to return the goods.

Please do not send products back without first contacting us.

3. Returning the products

After notifying us that you wish to withdraw from your purchase, you must send the goods back to us without undue delay and, in any event, no later than 14 days after the day on which you informed us of your decision to withdraw.

The deadline is met if you send the goods before the 14-day period has expired.

We will provide you with the appropriate return instructions and return address before you send the goods back.

Unless the product is defective, damaged or incorrectly supplied, you are responsible for the direct cost of returning the goods.

You are responsible for taking reasonable care of the products while they are in your possession.

You may handle the goods to the extent necessary to establish their nature, characteristics and functioning. If the value of the goods has been diminished because they have been handled beyond what is necessary for such examination, you may be liable for that diminished value to the extent permitted by applicable law.

For cosmetic products, additional hygiene and health-protection rules may apply as described below.

4. Sealed cosmetic products

For health and hygiene reasons, certain Kind Rituals products are supplied with a protective seal.

Where goods are sealed and are not suitable for return for reasons of health protection or hygiene, the statutory right of withdrawal does not apply once the seal has been removed.

This means that if you receive a sealed cosmetic product and open or remove its protective seal, you may lose your statutory right of withdrawal for that product.

This does not affect your statutory rights in relation to products that are defective, damaged or not in conformity with the contract.

5. Refunds following withdrawal

If you exercise your statutory right of withdrawal, we will refund the payments we have received from you, including the cost of the least expensive standard delivery option offered by us when placing your order.

We will not reimburse any additional cost resulting from your choice of a more expensive delivery method than the least expensive standard delivery option offered by us.

We will issue the refund without undue delay and no later than 14 days after we have been informed of your decision to withdraw.

However, we may withhold the refund until we have received the returned goods or until you have provided evidence that you have sent the goods back, whichever occurs earlier.

Refunds will normally be made using the same payment method that you used for the original transaction, unless we have expressly agreed otherwise with you.

You will not be charged any fee for receiving the refund.

6. Defective, damaged or incorrectly supplied products

Your statutory rights in relation to defective, damaged or incorrectly supplied products are separate from and in addition to your right of withdrawal.

If your product:

• arrives damaged;
• is defective;
• does not correspond to what you ordered; or
• does not conform to the applicable legal requirements,

please contact us at support@greencloudnine.com as soon as possible and provide your order number and, where relevant, photographs of the product and packaging.

We will assess the issue and inform you of the appropriate next steps.

Where a product is defective, damaged or incorrectly supplied, you will not be responsible for the necessary return costs, in accordance with the applicable statutory provisions.

Your statutory warranty and consumer protection rights remain unaffected.

7. Products purchased from other sellers

This policy applies only to Kind Rituals products purchased directly from Green Cloud Nine e.U.

If a product on Green Cloud Nine is linked to another seller's website and you complete the purchase directly with that seller, the contract is with that seller and their applicable terms, withdrawal policy and return procedure apply.

8. Incorrect or incomplete delivery address

Please carefully check your delivery address before completing your order.

If an order cannot be delivered because an incorrect or incomplete delivery address was provided by the customer, please contact us at support@greencloudnine.com as soon as possible.

Where additional shipping or handling costs arise as a result of an incorrect or incomplete address supplied by the customer, these costs may be charged to the customer to the extent permitted by applicable law.

This does not affect your statutory consumer rights.

9. Exchanges

We do not operate a general product-exchange service.

If you would like a different product, you may exercise your statutory right of withdrawal where applicable and place a new order separately.

This does not affect your statutory rights in relation to defective, damaged or incorrectly supplied products.

10. Withdrawal and statutory warranty are different rights

Your right of withdrawal allows you to change your mind about an online purchase within the applicable statutory withdrawal period, subject to the legal exceptions described above.

Your statutory warranty rights apply where a product is defective or does not conform to the contract or applicable legal requirements.

These rights are separate and independent of each other. A defective or incorrectly supplied product does not need to be handled as an ordinary withdrawal.

Further information about your statutory warranty rights can be found in our Statutory Warranty Information.

11. Contact

For all questions relating to returns, refunds, withdrawal or defective products, please contact:

Green Cloud Nine e.U.
Email: support@greencloudnine.com

Please include your order number so that we can assist you as efficiently as possible.

12. Model withdrawal form

You may use the following form if you wish to withdraw from your purchase. You are not required to use this exact wording provided that your decision to withdraw is clearly communicated to us.

To:
Green Cloud Nine e.U.
support@greencloudnine.com

I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods () / contract for the provision of the following service (*):

Ordered on () / received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is submitted on paper)

Date

(*) Delete as appropriate.