Shipping policy

Shipping & Delivery

We currently deliver orders to addresses in Austria.

Our delivery times and shipping costs depend on the number of products in your order, the total package weight and the packaging required.

The exact shipping cost applicable to your order is calculated and displayed at checkout. The rates below are provided as a general guide.

Delivery time

Your total delivery time consists of:  Order preparation time +  Shipping time

1. Order preparation

Our products are prepared for shipment after your order is received. We do not keep finished products in stock for immediate dispatch.

For orders of:

• 1–10 products: up to 3 full working days for preparation, packing and dispatch
• 11–100 products: up to 7 full working days for preparation, packing and dispatch

The preparation period begins once we have received your order and the payment has been successfully authorised or received.

2. Shipping time within Austria

Our standard shipping service within Austria takes up to 5 working days after your order has been prepared and dispatched.

Therefore, for an order containing 1–10 products, the standard delivery period is up to 8 working days in total.

For larger orders, the preparation period is longer and the applicable delivery period is communicated as part of the ordering process.

Delivery times refer to working days and may be affected by circumstances outside our reasonable control, such as carrier disruptions, extreme weather or other events affecting transportation.

Occasionally, delivery may take longer due to circumstances outside our control, including delays during production, dispatch or transportation. If we become aware of a significant delay affecting your order, we will inform you as soon as reasonably possible.

Shipping costs within Austria

The following are our current standard shipping rates for Austria:

Package weight	Standard shipping
Less than 2 kg	€6.48
2 kg – less than 3 kg	€7.54
3 kg – less than 5 kg	€7.61
5 kg – less than 10 kg	€8.05

 

The applicable shipping cost is determined according to the final weight and packaging of your order and is shown at checkout before you complete your purchase.

For orders exceeding 10 kg, or for shipping requirements that cannot be covered by our standard rates, the applicable shipping cost will be communicated separately.

Delivery address

We currently deliver only to delivery addresses within Austria.

Please make sure that your delivery address is complete and accurate when placing your order. We cannot be responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided by the customer.

Delivery and transport risk

Once your order has been dispatched, it is transported by our shipping carrier to the delivery address provided at checkout.

For consumer orders, the statutory rules regarding delivery, transport risk and consumer rights apply. In particular, your statutory rights are not affected by anything stated in this Shipping & Delivery Policy.

If your parcel arrives visibly damaged, please contact us as soon as possible and, where possible, document the condition of the parcel and its contents with photographs. This helps us investigate the issue with the carrier.

Delivery delays

We make every reasonable effort to meet the stated delivery periods.

If your order is not delivered within the applicable agreed delivery period, please contact us so that we can investigate the status of your shipment.

Your statutory consumer rights in relation to delayed delivery remain unaffected.

Questions about your delivery

If you have any questions about your order or delivery, please contact us at support@greencloudnine.com and include your order number.

For information about cancelling or returning an order, please see our Returns & Refund Policy.